Contact Centres
As a provider of complete Customer Resolution Management services, our Contact Centres use a variety of medium to interact with the customer base: real time chat, email support and telephonic interaction.
With 700 well trained professionals CE’s contact centres are capable of delivering high volume calling, supported by cutting edge technology and strong customer resolution management skills
Spread over 15,000 sq ft of combined office space the Contact Centres ideally lend itself to both inbound and outbound services seamlessly with the highest levels of efficiency. CE Contact Centres are designed in such a way so as to be able to meet changing call volumes with ease- be it scaling up for larger volumes of calls or be it down-scaling to trim a particular process, the capability to change and change quickly is a CE characteristic.
Our wide spread branches across India also allows us to deliver services in the vernacular languages like Tamil, Malayalam, Oriya, Telugu, Hindi and we are capable of providing the same quality for other Indian languages too if need be.
Services
Technical Support
Credit and Collections
Appointment Settings
Accounts Payables
Mail Follow-up
Market Research
Customer Surveys
Trade Show Follow-up
Dealer Location
Telemarketing
Political Message
customer service follow-up
Inbound Sales
Form Filling
Managed help-desk services
Third Party Verification
Answering Service
Up-Sells
Cross Promotions
Order taking
Customer Service
Reservation Overflow
Class,seminar and event registration
Quotation Processing
Customer Service Support
Virtual Assistant
Page Conversion
Data Entry
IT Consultation
Telequalifying (stocks & commodities)