Contact Centres

As a provider of complete Customer Resolution Management services, our Contact Centres use a variety of medium to interact with the customer base: real time chat, email support and telephonic interaction.

With 700 well trained professionals CE’s contact centres are capable of delivering high volume calling, supported by cutting edge technology and strong customer resolution management skills

Spread over 15,000 sq ft of combined office space the Contact Centres ideally lend itself to both inbound and outbound services seamlessly with the highest levels of efficiency. CE Contact Centres are designed in such a way so as to be able to meet changing call volumes with ease- be it scaling up for larger volumes of calls or be it down-scaling to trim a particular process, the capability to change and change quickly is a CE characteristic.

Our wide spread branches across India also allows us to deliver services in the vernacular languages like Tamil, Malayalam, Oriya, Telugu, Hindi and we are capable of providing the same quality for other Indian languages too if need be.

Services

Technical Support

Credit and Collections

Appointment Settings

Accounts Payables

Mail Follow-up

Market Research

Customer Surveys

Trade Show Follow-up

Dealer Location

Telemarketing

Political Message

customer service follow-up

Inbound Sales

Form Filling

Managed help-desk services

Third Party Verification

Answering Service

Up-Sells

Cross Promotions

Order taking

Customer Service

Reservation Overflow

Class,seminar and event registration

Quotation Processing

Customer Service Support

Virtual Assistant

Page Conversion

Data Entry

IT Consultation

Telequalifying (stocks & commodities)